Compliance
As a Payment Aggregator and Payout services provider, Digiway operates within a strict regulatory framework designed to protect businesses and their customers.
Regulatory Framework We Operate Under
Our Services are built to comply with the laws and regulations governing digital payments in India
RBI PA-PG Guidelines
We operate in line with the RBI's Guidelines on Regulation of Payment Aggregators and Payment Gateways governing merchant onboarding, escrow, and settlement.
Payment & Settlement Systems Act, 2007
Our payment infrastructure and settlement processes are designed in accordance with the PSS Act, 2007, which governs payment systems in India.
Prevention of Money Laundering Act, 2002
Every merchant undergoes AML/CFT screening as part of onboarding, and ongoing transaction monitoring helps detect suspicious activity.
RBI KYC Master Direction
Merchant KYC is conducted per the RBI Master Direction on KYC, including verification of identity, address, PAN, GSTIN, and beneficial ownership.
Digital Personal Data Protection Act, 2023
Personal data collected through our Platform is processed in accordance with the DPDPA, 2023 and its accompanying rules.
PCI DSS Standards
Card data handling across our Platform adheres to PCI DSS requirements, including tokenisation and restricted storage of cardholder data.
How We Stay Compliant
Compliance isn't a one-time checkbox — it's an ongoing discipline
Mandatory Merchant KYC & AML
Every merchant is verified before onboarding, with periodic re-verification and enhanced due diligence for higher-risk categories.
Restricted Business Screening
We actively screen and block onboarding or transactions related to prohibited or restricted business categories under RBI and card network rules.
Grievance Redressal
A dedicated Grievance Officer and escalation process are available to merchants and customers for any compliance-related concerns.
Regulatory Reporting
We maintain records and reporting mechanisms required under the PSS Act, PMLA, and RBI directions, and cooperate fully with regulatory audits.
Related Legal Resources
Read more about how we handle your data and the terms governing our Services.
Need Compliance Documentation?
Enterprise merchants can request our compliance and security documentation for internal review.